Refund & Cancellation Policy

Cancelling an order

You can cancel from the order screen in the app while the order is still allowed to be cancelled. Once the restaurant has started preparing the food, a part of the amount or the full amount may not be refundable. The exact refund for your order is shown when you cancel.

If the restaurant or Zorvik cancels

If the restaurant cannot prepare your order, an item is unavailable, or no delivery partner is available, you get a full refund of the amount paid for that order.

Wrong, missing or poor-quality items

Contact us from the app Help Center soon after delivery with your order number (and a photo if possible). We will check with the restaurant and refund or compensate where the complaint is correct.

How the refund is paid

Online payments are refunded to the original payment method, or to your Zorvik Wallet where that is the option shown. Bank timelines depend on your bank and payment partner. Wallet amounts you used on an order are returned to your wallet. Cash-on-delivery orders have nothing to refund unless you already paid in advance or from your wallet.

Need help?

Zorvik Enterprises (proprietor), Tohana, District Fatehabad, Haryana – 125120. GSTIN 06KWIPS0426Q1ZR. Email: [email protected]. Phone: +91 97288 48213. Support hours: 8:00 AM to 8:00 PM (IST).